Much has been written about the impact of disengaged employees on your bottom line: lower productivity, lower customer satisfaction, and higher turnover all cause real, measurable losses in profitability. A 2013 Gallup Poll for American Express found that 70% of American workers are disengaged, and an ADP study estimated the real cost of employee disengaged […]
The tech companies in Silicon Valley have brought us a new trend: extreme employee benefits. Think free gourmet lunches and trendy organic snacks. Round-the-clock designer coffees and Red Bull. Onsite yoga classes. Free massages. Housing assistance. Free haircuts. And even death benefits. Yes, talent competition has gone to an even greater extreme. Forbes’s reports: “Should […]
I used to work for a Chief Marketing Officer who would talk about the “hole in the bucket.” He was of the opinion that, no matter how wonderful our marketing was, it would always be defeated by poor service quality. “Marketing pours customers into the bucket, and poor service quality makes the hole that lets […]
“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve […]
The minimum wage has been in the news a lot this year. Just recently, Zeynep Ton – an adjunct associate professor at MIT and author of the book Good Jobs Strategy – was on CNN discussing a better way to think about the employees at your organization. She notes that when employees are viewed and […]
While it may seem somewhat perverse to be talking about psycho bosses on this happiest of all holidays, the sad truth is that not all bosses are as wonderful as yours. And even bosses that are not wonderful may be just, well, wacky and not truly psychotic. But there is significant research that the corporate […]
Employee Engagement measures employees’ commitment to your organization’s goals and values, their motivation to contribute to its success, and their perceived ability to also enhance their own career goals and sense of well-being. Research has shown that Employee Engagement is a critical metric with high correlations to business success and profitability. There are many reasons […]
“The customer is always right” That was first said in 1908 by César Ritz, the celebrated French hotelier credited with saying ‘Le client n’a jamais tort’, which, strictly translated, is ‘The customer is never wrong’. Marshall Field also used the phrase in his iconic Chicago department store and it was latter coined by Harry Gordon Selfridge, the […]
Many managers believe that the main reason employees quit is because they perceive themselves to be inadequately compensated. And that means primarily salary (or wages), but benefits come into play here as well. In discussions of how to reduce employee attrition, the answer businesses first consider (and typically reject) is pay raises. Infosurv Research conducts […]
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